Terms & Privacy Policy
Effective Date: May 24, 2026 · MySlot by SEEKE GROUPS
This page contains both our Privacy Policy and Terms of Service. Use the tabs below to navigate between them.
1. Introduction
SEEKE GROUPS ("we", "us", "our") operates the MySlot application (Android app and Web app at seekegroups.com/myslot). This Privacy Policy explains what information we collect, why we collect it, how it is used and protected, and your rights regarding that information.
By using MySlot you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of the Service.
2. Information We Collect
We collect the following categories of information:
| Category | Examples | Source |
|---|---|---|
| Account Data | Name, email address, profile photo | Google Sign-In |
| Business Data | Clinic/hospital name, address, phone, logo | You enter during setup |
| Patient Records | Patient name, phone number, appointment history, token numbers | You enter via the app |
| Staff Records | Staff name, role, specialisation | You enter via the app |
| Appointment Data | Date, time, status, notes | You enter via the app |
| Usage Data | Pages visited, feature usage, error logs | Automatically collected |
| Device Data | Device type, OS version, browser type | Automatically collected |
Note We do not collect medical diagnoses, prescriptions, lab results, or any clinical health records. MySlot is an appointment and scheduling tool only.
3. How We Use Your Information
We use the collected information to:
- Authenticate your identity and maintain your account securely
- Provide, operate, and improve the MySlot service
- Send appointment reminder SMS notifications to patients via Fast2SMS (only when you trigger them)
- Synchronise data between the Android app and the Web app in real-time
- Generate reports and analytics for your business
- Respond to support requests and feedback
- Detect and prevent security incidents or abuse
We do not use your data for advertising, sell it to third parties, or use it for purposes unrelated to providing the MySlot service.
4. How We Share Your Information
We share your information only with the following service providers, and only to the extent necessary to operate MySlot:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Google Firebase (Firestore & Auth) | Database storage and user authentication | Account data, all app data you create |
| Fast2SMS | SMS appointment notifications | Patient phone number and appointment details only when you send an SMS |
| Google Fonts / CDN | Font delivery | No personal data |
We do not share your data with any other third parties. We will disclose information if required by law, court order, or to protect the rights and safety of SEEKE GROUPS and its users.
5. Data Security
We implement the following security measures to protect your data:
- All data is stored in Google Firebase (Firestore) with encryption at rest and in transit (TLS/HTTPS)
- Authentication is handled exclusively via Google Sign-In — we never store passwords
- Firestore security rules restrict data access so users can only access their own business data
- No sensitive data is stored in browser local storage beyond session tokens managed by Firebase
While we apply industry-standard safeguards, no method of transmission over the internet is 100% secure. You are responsible for keeping your Google account credentials secure.
6. Data Retention
Your data is retained for as long as your account is active. When you submit an account deletion request:
- Your account and all associated business, patient, appointment, and staff data will be permanently deleted within 7 business days
- Deletion requests are processed manually upon receipt at support@seekegroups.com
- Once deleted, data cannot be recovered
You can request deletion via Settings → Delete Account inside the app.
7. Your Rights
Depending on your location you may have rights to:
- Access — request a copy of the personal data we hold about you
- Correction — update inaccurate data directly within the app
- Deletion — request permanent deletion of your account and all data
- Portability — request an export of your business data
- Objection — object to specific uses of your data
To exercise any of these rights, contact us at support@seekegroups.com.
8. Children's Privacy
MySlot is a business management tool intended for healthcare professionals and business operators. You must be at least 18 years old to create an account and use MySlot.
We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a child under 18 has provided us with personal information, we will delete it immediately. If you believe a child has provided their data, contact us at support@seekegroups.com.
9. Cookies & Local Storage
MySlot uses browser local storage to:
- Remember your chosen theme (light/dark) preference
- Maintain your Firebase authentication session
We do not use advertising cookies, tracking pixels, or third-party analytics cookies.
10. International Data Transfers
MySlot is operated from India. Your data is stored on Google Firebase servers. By using the Service you consent to your data being transferred to and processed in data centres operated by Google, which may be located outside your country of residence. Google's data centres maintain compliance with applicable data protection frameworks.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated "Last updated" date. For significant changes we will notify you via the app or email. Continued use of MySlot after updates constitutes acceptance of the revised policy.
12. Contact Us
For any privacy-related questions, data requests, or concerns:
- Email: support@seekegroups.com
- Website: seekegroups.com
- LinkedIn: SEEKE GROUPS
We aim to respond to all privacy enquiries within 5 business days.
1. Acceptance of Terms
By accessing or using MySlot ("the Service"), operated by SEEKE GROUPS, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use the Service.
2. Description of Service
MySlot is a business appointment and patient management platform designed for healthcare providers including hospitals, clinics, and diagnostic centres. The Service includes:
- Appointment booking and management with token numbering
- Patient record management
- Staff and doctor management
- SMS appointment notifications via Fast2SMS
- Business reports and analytics
- Multi-platform access (Android app and Web)
3. User Accounts & Eligibility
You must create an account to use MySlot. You agree that:
- You are at least 18 years old
- You will use only Google Sign-In to authenticate (email/password sign-in is not supported)
- You are responsible for all activities that occur under your account
- You will provide accurate and current business information
- You will notify us immediately of any unauthorised use of your account
4. Your Data & Ownership
You retain full ownership of all data you enter into MySlot — including patient records, appointment data, and business information. SEEKE GROUPS will:
- Store your data securely using Google Firebase (Firestore)
- Not share your patient or business data with third parties beyond what is described in our Privacy Policy
- Allow you to request export or deletion of your data at any time
- Use industry-standard encryption for data in transit and at rest
Patient data you enter is subject to applicable healthcare privacy laws in your jurisdiction. You are solely responsible for compliance with local regulations regarding patient information (e.g., DISHA in India, HIPAA in the US).
5. SMS Notifications
MySlot integrates with Fast2SMS to send appointment reminders to patients. By using this feature:
- You confirm that patients have consented to receive SMS notifications
- You are responsible for SMS costs (billed via your Fast2SMS account)
- SEEKE GROUPS is not liable for SMS delivery failures
- Do not use SMS features to send spam or unsolicited messages
6. Acceptable Use
You agree not to use MySlot to:
- Violate any applicable laws or regulations
- Store false or misleading patient or business information
- Attempt to gain unauthorised access to any part of the Service
- Interfere with or disrupt the Service or its servers
- Use the Service to facilitate any unlicensed medical practice
- Reverse-engineer, scrape, or extract data from the Service
7. Service Availability
SEEKE GROUPS will make reasonable efforts to keep MySlot available at all times, but does not guarantee uninterrupted access. We may perform maintenance that temporarily affects availability. We are not liable for any losses resulting from service downtime.
8. Intellectual Property
The MySlot application — including its design, features, source code, and branding — is the intellectual property of SEEKE GROUPS. You may not copy, modify, distribute, sublicense, or reverse-engineer any part of the Service without prior written permission from SEEKE GROUPS.
9. Disclaimer of Warranties
MySlot is provided "as is" and "as available" without warranties of any kind, express or implied. SEEKE GROUPS does not warrant that the Service will be error-free, uninterrupted, secure, or suitable for your specific business needs. Use of the Service is at your sole risk.
10. Limitation of Liability
SEEKE GROUPS shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of MySlot, including but not limited to loss of business, lost revenue, data loss, or reputational harm. Our total liability to you shall not exceed the amount you paid for the Service in the past 3 months (or ₹500 if no amount was paid).
11. Account Termination & Deletion
You may request deletion of your account at any time via Settings → Delete Account in the app. Upon deletion:
- All your business, patient, appointment, and staff data will be permanently erased within 7 business days
- Access to the Service will be revoked immediately
- Deleted data cannot be recovered
SEEKE GROUPS reserves the right to suspend or terminate accounts that violate these Terms.
12. Changes to Terms
SEEKE GROUPS reserves the right to update these Terms at any time. We will notify you of significant changes via the app or email. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in India.
14. Contact Us
For questions about these Terms:
- Email: support@seekegroups.com
- Website: seekegroups.com
- LinkedIn: SEEKE GROUPS
© 2025 SEEKE GROUPS. All rights reserved.